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In that capacity, her current problem was Cho. She had arrived in the winter, when a client called Hajidi was deported back to Somalia – politically and ethically a sad thing, but on a personal level something Quentina found hard to lament too much simply because Hajidi had been such an awful person, a liar and bully and thief and all-round magnet for trouble. Start to finish, her battle with the legal system had lasted five years, but she had lost and been taken to Heathrow in manacles. In her place had come Cho. She was a Chinese woman in her mid-twenties, the only survivor of a group of Fukienese immigrants who had been smuggled into Britain in the container of a lorry. The lorry had developed a hairline crack in its exhaust system which leaked carbon monoxide fumes into the space where the seven would-be refugees were hidden. Customs at Dover inspected the lorry; when they opened the back they found six people dead, and Cho. She recovered in hospital and entered the legal system for deportation, but she couldn’t physically be sent back to China because the Chinese, in accordance with their policy on people who had fled overseas, wouldn’t take her.

Cho understood some English but would not speak it. She had had a shared room for the first few weeks, as was standard practice at the Refuge, but her room-mate had cracked under the strain of the silence and begged to be moved in with someone, anyone, else – so now Cho had the room to herself, at the top of the house where heat accumulated, in what would once have been the loft. The room’s ceilings sloped and it was a difficult space for tall women, but Cho was about four feet eleven. She did not go out of the house, or even, willingly, out of her room. The one exception was when there was football on the television, and she was noticeably snobbish about that – Premiership or Champions League only, no FA Cup or England games. She could be angry, or depressed, or culture-shocked, or so consumed with regret she found it impossible to think about anything else. There was no way of knowing.

Today, football was Quentina’s excuse to engage Cho in conversation. Quentina had no interest at all in the game, but Arsenal were playing Chelsea and it gave her a reason to knock on Cho’s door. The response was a grunt – not a grunted ‘Yes’ or a grunted ‘Come in’ or a grunted ‘What is it?’, just a grunt. Quentina opened the door. Cho looked at her for a moment, and then blinked. It was as if she were making a tremendous physical effort to drag her attention back to this present moment, right here, right now. Then she grunted again, meaning, it seemed, something along the lines of ‘Yes?’

‘Just wanted to check you knew about the game on tonight. The “derby”’ – Quentina loved that word. ‘Arsenal-Chelsea.’

Cho looked at her for a moment and then nodded. The nod meant she knew about the game. Quentina had various gambits planned for dragging her out conversationally; nothing too fancy, more along the lines of who did she think would win? But there was no leeway for that here. Cho was as immobile as a lizard sunbathing on a rock. Not for the first time, Quentina found herself entertaining the thought that Cho’s difficulties, or difficultness, might be partly a race thing. The Chinese had a reputation for racism, especially about Africans. Perhaps she was just speechless with loathing at having to share this space with a black woman. Well, if that was the case, then she could go boil her head. Quentina nodded back and began closing the door. Just as it was clicking shut, Quentina heard Cho grunt again. This time it could almost be mistaken for ‘Thank you.’

37

Quentina’s system for life was to always have something to look forward to. That was just as well, because that morning, after checking in on Cho and before going to work to put on her 1905 Ruritanian customs colonel’s uniform, she had a call on the Refuge’s communal phone from her lawyer. The Kurd took it and summoned her.

‘Hello, I’m in a rush,’ her lawyer began, as he often did, ‘but there’s some news I wanted you to have and it’s not good news I’m afraid: there’s a rumour the high court is going to rule that it’s legal to deport failed asylum-seekers back to Zimbabwe. It’s because of the election there. They’re reversing the ruling that was made in July 2005. Letters will be sent out to the relevant people. That means you. I’m sorry.’

With five minutes’ warning, Quentina might have had a few questions. With none, she had none. Her lawyer hung up. It didn’t sound as if there was anything much she could do about it, so rather than spend her day worrying about what was going to happen, she instead decided to spend it thinking about the date she was going on that evening with Mashinko Wilson from the church choir, he of the voice and the shoulders, the defined muscles… The Black Eyed Peas had a song which Quentina thought was hilarious: ‘My Humps’. There was a line in it about ‘my humps, my humps, my lovely lady lumps’. It made Quentina smile and it made her think of her date with Mashinko. He was going to take her to the African bar in Stockwell to listen to a band from South Africa called the Go-To Boys. Life was sweet. In her heart she didn’t think she would be returning to Zimbabwe until the tyrant was dead. Something told her that. In the mean time, my humps, my humps… my lovely lady lumps…

‘Kwama Lyons’ clocked in five minutes late at the office of Control Services and headed out for her shift. Quentina would be working until 8.30 p.m. today, a profitable time because many of the residents’ parking streets had only recently shifted over from 5.30 to 8.30 as the time for parking limits to end, and many, many visitors hadn’t yet realised the change. It was not especially fair, in Quentina’s view, but then, if there was one thing about life which was unequivocally clear to Quentina, clearer by the day, it was that she didn’t make the rules. If she did, she would make sure that life was fair. She would see to it. At the top of the to-do list if she was in charge of the world would be the item: Make Life Fair. But she wasn’t and it wasn’t.

The weather, very important to a warden on the beat, wouldn’t settle. One moment, the sky was clear, the sun was out, and Quentina was sweating inside her ridiculous uniform. Summer was around the corner! Not real summer of course, but its British imitation. Then the sun would go in, the wind would rise, and all would be dark and grim, wintry, another British imitation, not snow and ice and wolves and drama but just grey dark cold.

At about eleven, Quentina found a ten-year-old Land Rover, a diesel, in a loading bay outside an electronics shop around the corner from the high street. The back of the vehicle was open; Quentina could see a jumble of cardboard boxes. This was a place where many tickets could be issued for people parking, which wasn’t permitted, as opposed to loading, which was. From the licence plate Quentina could see that the car had been bought at a garage in Cirencester. That made sense because no Londoner would leave a car boot open and unattended for as long as this. She stood there for a minute and then a man in a green waxed jacket came out at speed. A younger woman, his daughter perhaps, came after.