'Yeah. But our company vehicles have contracts with the Triple A.'
'Well, the ARA is very similar to the AAA. Now imagine yourself to be a customer of the ARA. Suppose your car breaks down or your subscription expires or you are lost on the highway.'
'Whereabouts on the highway?'
'Doesn't really matter. You can be lost in Alaska or Hawaii, for that matter. We've got all the road atlases. So what do you do when you get lost? You call a 1-800 number. That call comes to us, to our call centre in Gurgaon. And it is our customer-support associates who help out the American customer. The trick is not to let on that we are answering the call in India. The customer should think the call is being answered in America by Americans. That's where you come in.'
'Gee, to be honest, I'm not all that good at giving directions. I mean I get lost myself all the time on the I-35. Once I took just one wrong exit and ended up in New Mexico.'
'No, Larry. We are not asking you to work as a customer-support associate. We want you to be their accent trainer only. You need to teach our new call-centre employees everything about America – how Americans talk, what they play, what they eat, what they watch, so that when Deepak from Moradabad says he is Derek from Milwaukee, the caller in the US should not doubt him. Do you think you can help us do that?'
'You bet. Sounds like a piece of cake.'
'Perfect. Now see, an Indian would never use an expression like "piece of cake".' He slapped his thighs. 'A white American as our accent trainer… We've hit the bloody jackpot!' He leaned towards me. 'I hope you know that call centres in India work the graveyard shift – from eight p.m. to eight a.m. Will that be a problem?'
'Nah. I'll just sleep during the day. By the way, how much moolah will I be making on this job?'
'Well, we pay our Indian accent trainers twenty thousand rupees per month. For you we can go up to thirty thousand. Is that acceptable?'
Thirty grand! That meant I'd have enough money to go home in a month.
'When do I start?' I asked.
I began working for Rai IT Solutions the very next day, in their office complex in Gurgaon. A company van picked me up daily from Paharganj at seven p.m. and took me on an hour's drive, past the international airport, to a bustling city full of shopping malls and high-rise buildings. Gurgaon looked more like Dallas than Delhi.
The office complex was pretty impressive too. All tinted glass and marble. Inside, the call centre was just like a Walmart shop floor, a huge air-conditioned space with row upon row of cubicles with computers. There were hundreds of young Indians sitting on swivel chairs in front of the computer screens with telephone headsets on. The place hummed like a giant beehive and looked busier than a strip joint on buck night.
My job involved teaching a bunch of smart young boys and gals to speak like Americans. I started off with the brass tacks. 'There are three kinds of students,' I told the class.'One, those that learn by reading. Two, those that learn by observing. The rest have to pee on the electric fence by themselves.'
A pretty young thing in a tight little T-shirt put up her hand. 'Excuse me, Professor Page, what does peeing on an electric fence mean?'
Professor Page? My head got all swole up just hearing that word. I wished Mom could have been here to see her son being called Professor. 'It means, there ain't nothing in life worth your while that don't come hard, you understand? So you keep practising and quick as a hiccup you are gonna start to talk like me.OK folks, time to paint your butts white and run with the antelope.'
It was as easy as that. Quickest thirty grand I've ever made in my life. The rest of my job involved sitting in an office on the mezzanine floor with a headset over my ears, watching the activity in the shop floor, listening in on the chatter, marking crosses against those 'customer-support associates' whose English and manners were not up to speed.
The whole call-centre thing amazed me. Here were Indian boys and gals with perfectly good Indian names who were becoming Robert and Susan and Jason and Jane during the night. In fact there were strict rules that they had to call each other by their American names even during the tea and dinner breaks.
'That's the problem,' a supervisor by the name of Mr Devdutt told me. He was a short guy in his fifties, with a crew-cut and wire-rimmed spectacles. 'These kids think they've really become Americans. Not only do they talk and dress like Americans, they are now even going out on dates like Americans. I work in the callcentre industry, Mr Page, but I will never allow my daughter to join it.'
'Why not?'
'Because call centres have become dens of vice and corruption. You don't know what I have to deal with every day. How can I enforce discipline when I have girls coming in dressed like prostitutes? They wear low-cut tops showing their breasts. One came wearing jeans so low, I could see her underwear. I have conducted random searches of girls' handbags and found condoms in there with their lipsticks. I have a strong suspicion that some of the associates are having sex in the toilets during the dinner break.'
'That's nothing,' I told him. 'Back home, I've seen boys and gals making out in the classrooms of Richfield High.'
'Hah! That may be tolerated in your morally corrupt America, but I cannot allow activities which go totally against Indian culture and traditions.' He pointed proudly to a poster stuck on his wall. 'No sex please, we're Indian,' it said.
I shook my head at the guy. He was so narrow-minded he could have peeped through a keyhole with both eyes.
'So what are you gonna do?' I asked him.
He smiled like a cunning fox. 'I'm having video cameras installed in the toilets. This way we shall close the barn door before the horses bolt.'
'Yeah. But be careful. You own barn door's open.'
'What?'
'Your fly's unzipped,' I said.
He looked down and went all red in the face.
Before I knew it, four weeks had passed. My life fell into a nice routine. I would work at the call centre all night and then return to the guesthouse in the morning and sleep most of the day. In the evening, like clockwork, I would write a letter to Shabnam and try her mobile. I didn't get a reply to either, but I continued to hope.
I learnt plenty of jargon at the call centre and made many friends among the associates. These were young kids, fresh out of college, on their first jobs. They wanted to party, to shop, to have a good time. There was Vincent (a.k.a. Venkat), who was such a smooth-talker he could sell a drowning man a glass of water. There was AJ (Ajay), who was always a day late and a dollar short. Penelope (Priya) had the best stats in the business, meeting her weekly targets faster than anyone, and Gina (Geeta) had half the guys drooling over her. Reggie (Raghvendra) was so short, he'd have to stand on a brick to kick a duck in the ass! And Kelly's (Kamala's) sambar vada was the best food I ever wrapped my lips around.
I learnt to watch a game called cricket with the guys, which was about as exciting as watching grass grow, but bursting crackers on Diwali was way more fun than the fourth of July. The girls shared their tiffin and their secrets with me. The unmarried ones talked about the guys they liked and the married ones cribbed about their mothers-in-law. All of them were constantly matchmaking for me, without realizing it was like going to a goat's house for wool.
Before I knew it, 23 November arrived. I had a booking to fly to America the next day. And that's when it hit me – I didn't want to leave. It was crazy. Suddenly this crowded, congested city where cows roamed the streets and beggars slept naked seemed to be the most exciting place on earth. The mosquito-infested, crummy guesthouse had begun to feel like home. The call-centre job felt like a million dollars. India had started doing funny things to me. I had taken to dipping biscuits in tea before nibbling them. I had begun eating masala dosa with my hands. I enjoyed taking a bath with a bucket. I felt no shame in getting a haircut from the barber shop on the pavement. Sometimes I even stepped out into the streets of Paharganj in my pyjamas, which I wouldn't be caught dead in back home. India had become an extended holiday. No bills to pay, no driving on I-35, no cooking to do, no tiffs with Johnny Scarface. And it wasn't as if I had plenty of friends waiting for me back home. Even Mom, the last time I spoke with her, seemed more excited about her fourth divorce than my first marriage. But the real reason I didn't want to return was Shabnam. There was a little voice in my heart which kept saying maybe she's still shooting in that town in the Cape. Maybe she didn't get my letters. So I decided to give myself another fortnight and made a new booking for Wednesday 5 December. If I didn't hear from her by then, I would say goodbye to her, chuck her out of my life, and go home.