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The Chief Security Officer picked up the direct telephone to Captain Walker. Captain Walker said to James Bond, ‘Damn! There’s the other telephone again. Shan’t be a minute.’ He picked up the green telephone. ‘Yes, sir?’

‘I don’t like that bit about the steak-and-kidney pudding. Pass him on to the Hard Man. No. Cancel that. Make it the Soft. There was always something odd about 007’s death. No body. No solid evidence. And the people on that Japanese island always seemed to me to be playing it pretty close to the chest. The Stone Face act. It’s just possible. Keep me informed, would you?’

Captain Walker got back to James Bond. ‘Sorry about that. It’s being a busy day. Now then, this inquiry of yours. Afraid I can’t help you myself. Not my part of the Ministry. The man you want is Major Townsend. He should be able to locate this man you want to see. Got a pencil? It’s No. 44 Kensington Cloisters. Got that? Kensington double five double five. Give me ten minutes and I’ll have a word with him and see if he can help. All right?’

James Bond said dully, ‘That’s very kind of you.’ He put down the telephone. He waited exactly ten minutes and picked up the receiver and asked for the number.

James Bond was staying at the Ritz Hotel. Colonel Boris had told him to do so. Bond’s file in the K.G.B. Archive described him as a high-liver, so, on arrival in London, he must stick to the K.G.B. image of the high life. Bond went down in the lift to the Arlington Street entrance. A man at the newsstand got a good profile of him with a buttonhole Minox. When Bond went down the shallow steps to the street and asked the commissionaire for a taxi, a canonflex with a telescopic lens clicked away busily from a Red Roses laundry van at the neighbouring goods entrance and, in due course, the same van followed Bond’s taxi while a man inside the van reported briefly to the Action Room of the Special Branch.

No. 44 Kensington Cloisters was a dull Victorian mansion in grimy red brick. It had been chosen for its purpose because it had once been the headquarters of the Empire League for Noise Abatement, and its entrance still bore the brass plate of this long-defunct organization, the empty shell of which had been purchased by the Secret Service through the Commonwealth Relations Office. It also had a spacious old-fashioned basement, re-equipped as detention cells, and a rear exit into a quiet mews.

The Red Roses laundry van watched the front door shut behind James Bond and then moved off at a sedate speed to its garage not far from Scotland Yard while the process of developing the canonflex film went on in its interior.

‘Appointment with Major Townsend,’ said Bond.

‘Yes. He’s expecting you, sir. Shall I take your raincoat?’ The powerful-looking doorman put the coat on a coat-hanger and hung it up on one of a row of hooks beside the door. As soon as Bond was safely closeted with Major Townsend, the coat would go swiftly to the laboratory on the first floor where its provenance would be established from an examination of the fabric. Pocket dust would be removed for more leisurely research. ‘Would you follow me, sir?’

It was a narrow corridor of freshly painted clapboard with a tall, single window which concealed the Fluoroscope triggered automatically from beneath the ugly patterned carpet. The findings of its X-ray eye would be fed into the laboratory above the passage. The passage ended in two facing doors marked ‘A’ and ‘B’. The doorman knocked on Room B and stood aside for Bond to enter.

It was a pleasant, very light room, close-carpeted in dove-grey Wilton. The military prints on the cream walls were expensively framed. A small, bright fire burned under an Adam mantelpiece which bore a number of silver trophies and two photographs in leather frames – one of a nice-looking woman and the other of three nice-looking children. There was a central table with a bowl of flowers and two comfortable club chairs on either side of the fire. No desk or filing cabinets, nothing official-looking. A tall man, as pleasant as the room, got up from the far chair, dropped The Times on the carpet beside it, and came forward with a welcoming smile. He held out a firm, dry hand.

This was the Soft Man.

‘Come in. Come in. Take a pew. Cigarette? Not the ones I seem to remember you favour. Just the good old Senior Service.’

Major Townsend had carefully prepared the loaded remark – a reference to Bond’s liking for the Morland Specials with the three gold rings. He noted Bond’s apparent lack of comprehension. Bond took a cigarette and accepted a light. They sat down facing one another. Major Townsend crossed his legs comfortably. Bond sat up straight. Major Townsend said, ‘Well now. How can I help you?’

Across the corridor, in Room A, a cold Office-of-Works cube with no furniture but a hissing gas fire, an ugly desk with two facing wooden chairs under the naked neon, Bond’s reception by the Hard Man, the ex-police superintendent (‘ex’ because of a brutality case in Glasgow for which he had taken the rap) would have been very different. There, the man who went under the name of Mr Robson would have given him the full intimidation treatment – harsh, bullying interrogation, threats of imprisonment for false representation and God knows what else, and, perhaps, if he had shown signs of hostility or developing a nuisance value, a little judicious roughing-up in the basement.

Such was the ultimate sieve which sorted out the wheat from the chaff from those members of the public who desired access to ‘The Secret Service’. There were other people in the building who dealt with the letters. Those written in pencil or in multicoloured inks, and those enclosing a photograph, remained unanswered. Those which threatened or were litigious were referred to the Special Branch. The solid, serious ones were passed, with a comment from the best graphologist in the business, to the Liaison Section at Headquarters for ‘further action’. Parcels went automatically, and fast, to the Bomb Disposal Squad at Knightsbridge Barracks. The eye of the needle was narrow. On the whole, it discriminated appropriately. It was an expensive set-up, but it is the first duty of a Secret Service to remain not only secret but secure.

There was no reason why James Bond, who had always been on the operative side of the business, should know anything about the entrails of the service, any more than he should have understood the mysteries of the plumbing or electricity supply of his flat in Chelsea, or the working of his own kidneys. Colonel Boris, however, had known the whole routine. The secret services of all the great powers know the public face of their opponents, and Colonel Boris had very accurately described the treatment that James Bond must expect before he was ‘cleared’ and was allowed access to the office of his former chief.

So now James Bond paused before he replied to Major Townsend’s question about how he could be of help. He looked at the Soft Man and then into the fire. He added up the accuracy of the description he had been given of Major Townsend’s appearance and, before he said what he had been told to say, he gave Colonel Boris ninety out of a hundred. The big, friendly face, the wide-apart, pale-brown eyes, bracketed by the wrinkles of a million smiles, the military moustache, the rimless monocle dangling from a thin black cord, the brushed-back, thinning sandy hair, the immaculate double-breasted blue suit, stiff white collar and Brigade tie – it was all there. But what Colonel Boris hadn’t said was that the friendly eyes were as cold and steady as gun barrels and that the lips were thin and scholarly.