ID: 142023
Bergevin Real
Книги автора Bergevin Real
![Call Centers For Dummies® [2d Edition]](https://www.rulit.me/data/programs/images/call-centers-for-dummies0-2d-edition_550563.jpg "Tips on making your call center a genuine profit center
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles...")
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