While Kroc traveled the country, spreading the word about McDonald’s, selling new franchises, his business partner, Harry J. Sonneborn, devised an ingenious strategy to ensure the chain’s financial success and provide even more control of its franchisees. Instead of earning money by demanding large royalties or selling supplies, the McDonald’s Corporation became the landlord for nearly all of its American franchisees. It obtained properties and leased them to franchisees with at least a 40 percent markup. Disobeying the McDonald’s Corporation became tantamount to violating the terms of the lease, behavior that could lead to a franchisee’s eviction. Additional rental fees were based on a restaurant’s annual revenues. The new franchising strategy proved enormously profitable for the McDonald’s Corporation. “We are not basically in the food business,” Sonneborn once told a group of Wall Street investors, expressing an unsentimental view of McDonald’s that Kroc never endorsed. “We are in the real estate business. The only reason we sell fifteen cent hamburgers is because they are the greatest producer of revenue from which our tenants can pay us our rent.”
In the 1960s and 1970s McDonald’s was much like the Microsoft of the 1990s, creating scores of new millionaires. During a rough period for the McDonald’s Corporation, when money was still tight, Kroc paid his secretary with stock. June Martino’s 10 percent stake in McDonald’s later allowed her to retire and live comfortably at an oceanfront Palm Beach estate. The wealth attained by Kroc’s secretary vastly exceeded that of the McDonald brothers, who relinquished their claim to 0.5 percent of the chain’s annual revenues in 1961. After taxes, the sale brought Richard and Mac McDonald about $1 million each. Had the brothers held on to their share of the company’s revenues, instead of selling it to Ray Kroc, the income from it would have reached more than $180 million a year.
Kroc’s relationship with the McDonalds had been stormy from the outset. He deeply resented the pair, claiming that while he was doing the hard work — “grinding it out, grunting and sweating like a galley slave” — they were at home, reaping the rewards. His original agreement with the McDonalds gave them a legal right to block any changes in the chain’s operating system. Until 1961 the brothers retained ultimate authority over the restaurants which bore their name, a fact that galled Kroc. He had to borrow $2.7 million to buy out the McDonalds; Sonneborn secured financing for the deal from a small group of institutional investors headed by Princeton University. As part of the buyout, the McDonald brothers insisted upon keeping their San Bernardino restaurant, birthplace of the chain. “Eventually I opened a McDonald’s across the street from that store, which they had renamed The Big M,” Kroc proudly noted in his memoir, “and it ran them out of business.”
The enormous success of McDonald’s spawned imitators not only in the fast food industry, but throughout America’s retail economy. Franchising proved to be a profitable means of establishing new companies in everything from the auto parts business (Meineke Discount Mufflers) to the weight control business (Jenny Craig International). Some chains grew through franchised outlets; others through company-owned stores; and McDonald’s eventually expanded through both. In the long run, the type of financing used to grow a company proved less crucial than other aspects of the McDonald’s business modeclass="underline" the emphasis on simplicity and uniformity, the ability to replicate the same retail environment at many locations. In 1969, Donald and Doris Fisher decided to open a store in San Francisco that would sell blue jeans the way McDonald’s, Burger King, and KFC sold food. They aimed at the youth market, choosing a name that would appeal to counterculture teens alienated by the “generation gap.” Thirty years later, there were more than seventeen hundred company-owned Gap, GapKids, and babyGap stores in the United States. Among other innovations, Gap Inc. changed how children’s clothing is marketed, adapting its adult fashions to fit toddlers and even infants.
As franchises and chain stores opened across the United States, driving along a retail strip became a shopping experience much like strolling down the aisle of a supermarket. Instead of pulling something off the shelf, you pulled into a driveway. The distinctive architecture of each chain became its packaging, as strictly protected by copyright law as the designs on a box of soap. The McDonald’s Corporation led the way in the standardization of America’s retail environments, rigorously controlling the appearance of its restaurants inside and out. During the late 1960s, McDonald’s began to tear down the restaurants originally designed by Richard McDonald, the buildings with golden arches atop their slanted roofs. The new restaurants had brick walls and mansard roofs. Worried about how customers might react to the switch, the McDonald’s Corporation hired Louis Cheskin — a prominent design consultant and psychologist to help ease the transition. He argued against completely eliminating the golden arches, claiming they had great Freudian importance in the subconscious mind of consumers. According to Cheskin, the golden arches resembled a pair of large breasts: “mother McDonald’s breasts.” It made little sense to lose the appeal of that universal, and yet somehow all-American, symbolism. The company followed Cheskin’s advice and retained the golden arches, using them to form the M in McDonald’s.
free enterprise with federal loans
TODAY IT COSTS ABOUT $1.5 million to become a franchisee at Burger King or Carl’s Jr.; a McDonald’s franchisee pays roughly one-third that amount to open a restaurant (since the company owns or holds the lease on the property). Gaining a franchise from a less famous chain — such as Augie’s, Buddy’s Bar-B-Q, Happy Joe’s Pizza & Ice Cream Parlor, the Chicken Shack, Gumby Pizza, Hot Dog on a Stick, or Tippy’s Taco House — can cost as little as $50,000. Franchisees often choose a large chain in order to feel secure; others prefer to invest in a smaller, newer outfit, hoping that chains like Buck’s Pizza or K-Bob’s Steakhouses will become the next McDonald’s.
Advocates of franchising have long billed it as the safest way of going into business for yourself. The International Franchise Association (IFA), a trade group backed by the large chains, has for years released studies “proving” that franchisees fare better than independent businessmen. In 1998 an IFA survey claimed that 92 percent of all franchisees said they were “successful.” The survey was based on a somewhat limited sample: franchisees who were still in business. Franchisees who’d gone bankrupt were never asked if they felt successful. Timothy Bates, a professor of economics at Wayne State University, believes that the IFA has vastly overstated the benefits of franchising. A study that Bates conducted for a federal loan agency found that within four to five years of opening, 38.1 percent of new franchised businesses had failed. The failure rate of new independent businesses during the same period was 6.2 percent lower. According to another study, three-quarters of the American companies that started selling franchises in 1983 had gone out of business by 1993. “In short,” Bates argues, “the franchise route to self-employment is associated with higher business failure rates and lower profits than independent business ownership.”