To tell you the God’s honest truth, there were days when it was a relief to get down the Roxette and get to work. We always had a laugh, even in the hardest of times. And there were hard times. When the doctors told Kathy the lump in her breast was going to kill her, we all felt the blow. But when she got too ill to work, we offered her shifts to her Julie. Tyson Herbert made some crack about hereditary peerages, but I told him to keep his nose out and count the takings.
All in all, nobody had any reason for complaint. That is, until Tyson Herbert decided it was time to retire. The bosses at Head Office didn’t consult us about his replacement. Come to that, they didn’t consult Tyson either. If they had, we’d never have ended up with Keith Corbett. Keith Cobra, as Julie rechristened him two days into his reign at the Roxette after he tried to grope her at the end of the evening shift. The nickname suited him. He was a poisonous reptile.
He even looked like a snake, with his narrow wedge of a face and his little dark eyes glittering. When his tongue flicked out to lick his thin lips, you expected it to have a fork at the end. On the third morning, he summoned the four of us to his office like he was God and it was Judgement Day. ‘You’ve had a good run, ladies,’ he began, without so much as a cup of tea and a digestive biscuit. ‘But things are going to be changing round here. The Roxette is going to be the premier bingo outlet in the area, and that will be reflected in our public image. I’m giving you formal notice of redundancy.’
We were gobsmacked. It was Liz who found her voice first. ‘You cannot do that,’ she said. ‘We’ve given no grounds for complaint.’
‘And how can we be redundant?’ I chipped in. ‘Somebody has to call the numbers.’
Cobra gave a sly little smile. ‘You’re being replaced by new technology. A fully automated system. Like on the National Lottery. The numbers will go up on a big screen and the computer will announce them.’
We couldn’t believe our ears. Replacing us with a machine? ‘The customers won’t like it,’ Julie said.
The Cobra shook his head. ‘As long as they get their prizes, they wouldn’t care if a talking monkey did the calling. Enjoy your last couple of weeks, ladies.’ He turned away from us and started fiddling with his computer.
‘You’ll regret this,’ Liz said defiantly.
‘I don’t think so,’ he said, a sneer on his face. ‘Oh, and another thing. This Children in Need night you’re planning on Friday night? Forget it. The Roxette is a business, not a charity. Friday night will be just like every other night.’
Well, that did it. We were even more outraged than we were on our own behalf. We’d been doing the Children in Need benefit night for nine years. All the winners donated their prizes, and Tyson Herbert donated a third of the night’s takings. It was a big sacrifice all round, but we knew what hardship was, and we all wanted to do our bit.
‘You bastard,’ Julie said.
The Cobra swung round and glared at her. ‘Would you rather be fired for gross misconduct, Julie? Walk out the door with no money and no reference? Because that’s exactly what’ll happen if you don’t keep a civil tongue in your head.’
We hustled Julie out before she could make things worse. We were all fit to be tied, but we couldn’t see any way of stopping the Cobra. I broke the news to Alan that teatime. Our Dickson had dropped in too – he’s an actor now, he’s got a part in one of the soaps, and they’d been doing some location filming locally. I don’t know who was more angry, Alan or Dickson. After their tea, the two of them went down to the club full of fighting talk. But I knew it was just talk. There was nothing we could do against the likes of the Cobra.
I was surprised as anybody when I heard about the armed robbery.
I don’t know why I took this job. Everybody knows the Roxette’s nothing but trouble. It’s never turned the profit it should. And those bloody women. They made Tyson Herbert a laughing stock. But managers’ jobs don’t come up that often. Plus Head Office said they wanted the Roxette to become one of their flagship venues. And they wanted me to turn it around. Plus Margo’s always on at me about Darren needing new this, new that, new the next thing. So how could I say no?
I knew as soon as I walked through the door it was going to be an uphill struggle. There was no sign of the new promo displays that Head Office was pushing throughout the chain. I eventually found them, still in their wrappers, in a cupboard in that pillock Herbert’s office. I ask you, how can you drag a business into the twenty-first century if you’re dealing with dinosaurs?
And the women. Everywhere, the women. Everywhere the women. You have to wonder what was going on in Herbert’s head. It can’t have been that he was dipping his wick, because they were all dogs. Apart from Julie. She was about the only one in the joint who didn’t need surgical stockings. Not to mention plastic surgery. I might have considered keeping her on for a bit of light relief between houses. But she made it clear from the off that she had no fucking idea which side her bread was buttered. So she was for the chop like the rest of them.
I didn’t hang about, I was right in there, making it clear who was in charge. Got the promo displays up on day one.
Then I organised the delivery of the new computerised calling system. And that meant I could give the four calling birds the bullet sooner rather than later. That and knock their stupid charity stunt on the head. I ask you, who throws their profits down the drain like that in this day and age?
By the end of the first week, I was confident that I was all set. I had the decorators booked to bring the Roxette in line with the rest of the chain. Margo was pleased with the extra money in my wage packet, and even Darren had stopped whingeing.
I should have known better. I should have known it was all going too sweet. But not even in my wildest fucking nightmares could I have imagined how bad it could get.
By week two, I had my routines worked out. While the last house was in full swing, I’d do a cash collection from the front of the house, the bar and the café. I’d bag it up in the office, ready for the bank in the morning, then put it in the safe overnight. And that’s what I was doing on Wednesday night when the office door slammed open.
I looked up sharpish. I admit, I admit, I thought it was one of those bloody women come to do my head in. But it wasn’t. At first all I could take in was the barrel of a sawn-off shotgun, pointing straight at me. I nearly pissed myself. Instinctively I reached for the phone but the big fucker behind the gun just growled, ‘Fucking leave it.’ Then he kicked the door shut.
I dragged my eyes away from the gun and tried to get a look at him. But there wasn’t much to see. Big black puff a jacket, jeans, black work boots. Baseball cap pulled down over his eyes, and a ski mask over the rest of his face. ‘Keep your fucking mouth shut,’ he said. He threw a black sports holdall towards me. ‘Fill it up with cash,’ he said.
‘I can’t,’ I said. ‘It’s in the safe. It’s got a time lock.’
‘Bollocks,’ he said. He waved the gun at me, making me back up against the wall. What happened next was not what I expected. He grabbed the computer keyboard and pulled it across the desk. Then he turned the monitor round so it was facing him. With the hand that wasn’t holding the gun, he did a few mouse clicks and then a bit of typing. I tried to edge out of his line of fire, but he wasn’t having any. ‘Fucking stand still,’ he grunted.
Then he turned the screen back to face me and this time I nearly crapped myself. It was a live camera feed from my living room. Margo and Darren were huddled together on the sofa, eyes wide. Opposite them, his back to the camera, was another big fucker with a shotgun. The picture was a bit fuzzy and wobbly, but there was no mistake about it. Along the bottom of the picture, the seconds ticked away.