We met at Lynn’s office at the appointed time. The dread was palpable. We found her office clean and orderly. She was sitting behind the desk, inspecting her middle drawer for things that could be tossed into the trash. She gestured silently for us to enter, as she was on the phone. She tested a Bic that gave her nothing and so she threw it out. We took our seats, criminals on the trundle cart awaiting their turn at the gallows.
“I can’t believe how hard it is to arrange for a cable guy to come to your house,” she said, after hanging up. “It’s astonishing that anyone has cable at all. Do you guys have cable?” she asked.
We all said we did.
“So somebody had to stay home one day,” she said, “and wait for the cable guy to come?”
We weren’t sure how to answer that one. An honest response would reveal that there had been a day in our dark pasts when we had taken a morning off and stayed home to await the cable guy instead of coming in to work. We didn’t want her to think we’d ever choose cable over work. Work was what allowed us to afford cable. On the other hand, there were times when we came home and really needed to veg out with some cable, and those nights reminded us that we’d have feigned the flu for an entire week if that’s what it took to get cable.
“I’m just saying there has to be an easier way,” she said. “They can’t expect you to wait home on a Tuesday from ten to two for the cable guy to come, can they?”
“They got you by the balls,” said Jim Jackers.
To Lynn he said that. It was awful. We winced terribly.
“They do got you by the balls,” Lynn agreed.
“You don’t have cable already, Lynn?” asked Benny Shassburger.
“Rabbit ears,” she said. “Pathetic, I know. But I do get The Simpsons on rerun.”
We were amazed that Lynn watched The Simpsons. Nobody was more amazed than Benny, who asked her what her favorite episode was. She had an answer for him right away. It was different from Benny’s, although each of them knew and respected the other’s favorite episode. Soon they were reciting lines. To hear Lynn Mason quote Homer Simpson was shocking. More shocking, though, was the remark Amber made when she interrupted them.
“I’ll stay home for you and wait for the cable guy,” she said.
Lynn looked at her. “I’m sorry?”
“If you need me to,” she said. “I’ll come over and wait for him.”
Lynn laughed, but not in a mocking way. It was a gentle expression of surprise. “That’s okay,” she said. “I’ll manage it somehow. Maybe my doorman can let him in.”
Amber’s sympathy for Lynn during the days we believed she had cancer had permeated so deeply into her psyche that even now, when the rumor had been retired, she still looked upon Lynn as ailing and in need of help. It was absurd and touching. Lynn changed subjects.
“Sorry, what are you guys here for again?” she asked. “Did we have a meeting?”
We all turned to Joe Pope. He reminded her that she had asked to see concepts for the pro bono ad —
“Oh, shit,” she interrupted. “That was today, wasn’t it?”
He nodded.
Lynn placed fingertips at her temples. “Joe, it completely slipped my mind.” She shook her head. She looked around. “I’m sorry, guys. My mind is entirely on this new business.”
“Should we come back?” he asked.
Simultaneously we all fell to the hard carpet and began to pray. We prostrated ourselves before her, our pathetic and undeserving selves, and pleaded for mercy. More time — please give us more time! It must be said: we were a small, scared, spineless people. In reality we sat perfectly still, silently holding our breath.
“No no,” she said. “Show me what you got.”
“Well,” he said, “after the change came in from the client —”
“Change?” she said. “What change?”
“The e-mail you forwarded me?”
“Oh, right,” she said. “Remind me?”
Remind me? What the hell was going on here? We had spent hours and hours speculating on the nature of this pro bono project, and she didn’t seem to recall the first thing about it. So Joe explained the change, as well as the difficulties we had been encountering. He went so far as to suggest that what the client now requested might be impossible to achieve, but if we were to achieve it, we’d certainly need more time.
“Well, that’s the one thing we no longer have,” she said. “Our first priority is to win this new business for the agency. We can’t waste any more time on charity work.”
She asked us if we had generated concepts for the fund-raiser. We all said we did.
“Then bring them to me,” she said. “That’s what they wanted initially, that’s what they’re getting.”
So we left her office to retrieve our fund-raiser concepts. When we returned, she looked through them and, in the end, chose Karen Woo’s “Loved Ones” campaign. It was disgusting to look over and see Karen’s face just then. Lynn asked Karen to forward them to her. She would PDF them over to the client herself. “And if they don’t like them,” she concluded, “they can find a new agency. Because right now, we have bigger fish to fry.”
“Lynn,” said Karen. “How come I can’t find any presence for this Alliance Against Breast Cancer on the Internet?”
“Karen,” said Joe.
“Thank you for your hard work, everyone,” said Lynn.
And with that, our pro bono project came to an end.
BECAUSE OF THE NEW BUSINESS, we didn’t have much of a chance to talk over this unexpected development. We had an input meeting midmorning during which we discussed the caffeinated water client and their needs. Directly after that we had another input meeting to go over the creative needs of the running shoe manufacturer. We all knew the importance of winning new business, so after these meetings we returned to our desks and started to brainstorm.
And so it was a full office when, near noon, Benny got a call from Roland. Roland was manning the front desk of the downstairs lobby, midway through a double shift. Benny had noticed that on days Roland worked a double shift, his eyes were glassy and red and stuck at half mast, that he yawned every thirty seconds, throwing his oblong, open-mouthed face up like a wolf howling at the moon, and that he sometimes stole away to fifty-nine for a twenty-minute nap. This was a postretirement gig for Roland so he could supplement his Social Security. Who was going to begrudge the man twenty minutes? According to Benny, the naps were badly needed. “One Friday,” Benny told us once, “he kept calling me Brice. I didn’t say anything to him because I knew he knew my name and I didn’t want to embarrass him, but Brice? Why Brice?” Jim Jackers suggested “Lenny” would have been more likely, or even “Timmy.” “Timmy makes more sense than Brice,” said Jim. “At least it rhymes with Benny.” “Jim, Nancy makes more sense than Brice,” said Benny. “Who calls somebody Brice? Anyway, I didn’t say anything to him, and by Monday he was calling me Benny again. It’s those double shifts, man. They muddle his brain.”
When Benny picked up the phone, Roland told him that he believed Tom Mota might be in the building. “And maybe he just got on the express elevator,” he added. “What do you mean maybe?” asked Benny. Later, when recounting the story, Benny thought it was perfectly possible the man was hallucinating, given that it was a Friday and he was on the tail end of a double shift. “What makes you think it was even Tom?” he asked. But instead of listening to Roland’s response, in his head, Benny heard Amber. Again he dismissed her prognostications of Tom’s return as the anxieties of a worrying homebody. He trusted in Tom’s better instincts and wasn’t inclined to think that anyone was in any immediate danger. But regardless of how he felt, if Tom really was back, some people would definitely want to know. There was also the possibility that Benny knew nothing about Tom’s better instincts. “Why are you calling me about this?” Benny suddenly interrupted Roland in midspeech.